Southwest Cupid is seeking a dedicated Receptionist to be the first point of contact for our guests, clients, and visitors. This role is crucial in ensuring smooth day-to-day operations by providing exceptional front desk support and handling essential administrative duties.

Key Responsibilities:

Client & Visitor Relations:

• Greet and assist clients, visitors, and guests, ensuring a friendly and professional experience.
• Determine the purpose of visits and manage visitor access following strict security protocols.

Administrative Support:

• Answer, screen, and route phone calls; take accurate messages when needed.
• Handle incoming mail, documents, packages, and courier deliveries, ensuring proper sorting and distribution.
• Apply postage and prepare outgoing mail and packages.

Warehouse Coordination:

• Print pick tickets and support warehouse supervisors with daily tasks.
• Manage “credit-hold” customer orders and coordinate for necessary approvals.
• Process cancellations and reassign goods within the system as directed.
• Assist with order repackaging when required.

Reporting & Documentation:

• Prepare reports for supervisors and handle various clerical tasks as needed.
• Ensure adherence to **Customs-Trade Partnership Against Terrorism (C-TPAT) guidelines and procedures.

Qualifications:

Education:

• High school diploma or equivalent required.

Skills & Experience:

• Strong verbal communication and customer service skills.
• Excellent interpersonal skills with the ability to manage multiple priorities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with iSeries is a plus.
• Understanding of general administrative and clerical procedures.

Apply by sending resume to hr@cshape.com